After an order has been processed we can not modify the recipient’s address or delay shipping times. Order processing takes up to 24 hours, if you are within these timelines please contact us at email@example.com for an address change or to postpone the delivery.
Return & Exchanges
WE WANT YOU TO BE COMPLETELY HAPPY WITH YOUR PURCHASE
Please allow 30 business days to process your refund. A credit will automatically be applied to your original method of payment. You will be notified via email once a refund has been issued.
Please remember it can take few days for your bank / credit card company to process the refund.
We are not able to make changes or cancellations after your order has been shipped out. Please Contant Us immediately after placing your order if you have any concern, we will do our best to assist you.
The fastest way to exchange your item/s is to visit the Easy Returns Portal and choose the exchange option.
Our return address is NV, USA The full address will be provided on your return label once your return is approved.
If you received an item that is damaged, please notify us within 3 days through the Easy return portal, just choose the “Item is Damaged” option and we will get back to you shortly to resolve it. You will be asked to include photos of the damaged item so we recommend preparing those in advance to speed up the process. You can also email us at firstname.lastname@example.org and we will guide you through the return process.
* We do our best to accurately depict the correct colors of our clothing but colors may vary due to photography lenses and lighting. These situations do not qualify as defects but you most certainly can still return them.
You can track your return’s progress through the link you have got with the email you received from our returns portal, most carriers also update you via email \ text message when the status changes. you can apply to get these updates on the tracking information page. Exchanges - once the item that you have sent back will arrive at our facility - the item you have requested to exchange through the returns portal will automatically ship your way.
You can pay with all types of credit cards and AfterPay
If your credit card was declined, your information was entered incorrectly or there are issues with the card, please try again, or try using a new payment method. If it does not work, contact your financial institution for more information regarding the decline.
We do not share credit card or other payment information with third parties. Payment information is processed and stored by a certified payment processor and will not be disclosed.
We adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
In case you encounter a problem applying a discount in the cart, you should check if it is one of the following cases: - If the discount requires a minimum purchase amount. - If the discount had expired. - If you are already using a coupon code for this cart - only one coupon code can be redeemed per order. As for store credits which are also redeemed as a code - please contact our CS team and they will gladly assist with applying the discount.
If you need any further assistance or encounter a problem you do not find the answer to in this section - please contact our customer service team.
Only one coupon code can be redeemed per order.
Please contact us with a screenshot of your checkout and we will resolve the issue as soon as possible.
Shop Now. Enjoy Now. Pay Later
Afterpay is a service that allows our customers to make purchases now and pay for them later. Payments are broken up into four equal installments, and are made every 2 weeks without any interest.
At checkout, choose Afterpay as your payment method. You’ll be directed to the Afterpay website, where you’ll register and provide payment details (Visa or Mastercard only). If you’ve already used Afterpay, just log into your Afterpay account. Then complete your order—it’s seriously that simple!
Afterpay is only available to customers with a U.S. billing address. Customers with international billing addresses cannot create an Afterpay account at this time.
All Afterpay customers are required to make their first payment at the time of purchase. Your purchase will be split into 4 payments, payable every 2 weeks. If you’d like to make additional unscheduled payments before they’re due, just log into your Afterpay account to make an early payment.
All of our clothes are true to size. To help you reach a decision you can check our size chart. Still hesitant? Contact us, and we would love to help you.
We have a special reviews page, with all of our clients reviews about our products and services, check it out.
Yes, we do. We have a Silk & Salt $150 for a $200 Gift Card. Pay $150 and get a $200 voucher ($50 will be deducted in the cart) You will receive a follow-up email with the code to redeem at checkout.
Products that are expected to be back in stock have a 'NOTIFY ME WHEN AVAILABLE' button. Clicking the button will lead you to a pop-up where you can insert your email or allow Web push to get a notification once the product is back in stock.
You have an attached receipt sent to you via email right after checkout , if you can not access that email please contact us and we will provide you with a receipt for your order.
We do not support phone assistance at the moment, but we keep on progressing as we go! our email contact times are very short due to highly trained and experienced customer service agents who will be able to assist you in any matter.